1. Overview

NalieTech Learning, operated by Nalietech Business Solutions LLC, respects your right to control your personal data. In accordance with applicable data protection laws, including South Africa's POPIA, you may request the deactivation or permanent deletion of your account and all associated personal data at any time.

2. Account Deactivation

Account deactivation is a temporary, reversible action that disables your account while preserving your data.

• Your profile and data are hidden from other users
• You will be signed out of all sessions
• Your data is preserved and can be restored at any time
• You can reactivate your account by logging back in

3. Account Deletion

Account deletion is a permanent, irreversible action that removes your account and all personal data from our systems.

3.1 The 30-Day Grace Period

When you request account deletion, a 30-day cooling-off period begins. During this time:

• Your account is immediately deactivated
• A countdown timer shows the scheduled deletion date
• You may cancel the deletion request at any time during this period
• If you cancel, your account is fully restored with all data intact

3.2 After the Grace Period

Once the 30-day period expires, the following data is permanently and irreversibly deleted:

• Profile Information: Name, email, date of birth, school, grade preferences
• Learning Data: Quiz results, practice session history, progress tracking
• AI Interactions: All conversations with Remy (our AI assistant)
• Revision Plans: Custom study plans and task history
• Saved Notes: Personal notes and bookmarked content
• Achievements: Earned badges and points
• Uploaded Files: Any documents or images you have uploaded
• Notification History: All notification records

4. Data We May Retain

Even after account deletion, we may retain certain data in anonymized or aggregated form where required:

• Anonymized Analytics: Aggregated usage statistics that cannot be linked back to you
• Legal Compliance Records: Audit logs retained as required by applicable law
• Content Contributions: Questions or content you created that have been verified and made public (attributed anonymously)

5. How to Request Deletion

You can request account deletion through two methods:

5.1 In-App Request

1. Navigate to Settings → Account Management
2. Click "Manage Account Deletion"
3. Select "Permanently Delete"
4. Optionally provide a reason for leaving
5. Confirm your request

5.2 Email Request

You may also request deletion by emailing team@nalietech.com from the email address associated with your account. We will process your request within 5 business days.

6. Cancelling a Deletion Request

During the 30-day grace period, you can cancel your deletion request:

1. Log in to your account
2. Navigate to Settings → Account Management
3. Click "Cancel Deletion"

Your account will be immediately reactivated with all data restored.

7. Data Export

Before deleting your account, you may request a copy of your personal data. Contact us at team@nalietech.com to request a data export. We will provide your data in a machine-readable format within 10 business days.

8. Children and Minors

For users under the age of 18, account deletion requests must be made by the user themselves or by their parent/guardian. Parents or guardians who have linked accounts may request deletion of their child's account by contacting us directly.

9. Your Rights

Under POPIA, you have the right to request deletion of your personal information at any time. If you believe your deletion request has not been properly handled, you may lodge a complaint with the Information Regulator of South Africa.

10. Contact Us